Viscena E-Moto Limited Warranty

Viscena E-Moto Limited Warranty

Warranty Revision: VIS-WAR-2026-01
Effective for Products Purchased On or After: June 1, 2026

Warrantor: Triple J Import Inc. d/b/a Viscena
Business Address: 6654 Jimmy Carter Blvd Ste A, Norcross, GA 30071
Warranty Email: customerservice@viscena.com

This Limited Warranty applies to new Viscena electric dirt bikes purchased directly from Viscena or from an authorized Viscena dealer within the United States. It applies to the original retail purchaser and begins on the original retail purchase date shown on the purchaser’s proof of purchase, unless otherwise required by law.

1. Coverage

Viscena warrants that the covered components listed below will be free from defects in materials and workmanship during the applicable warranty period when the product is properly assembled, operated, charged, stored, and maintained according to the applicable Viscena Owner’s & Assembly Manual.

Frame and Swingarm — 12 Months

Covered against structural manufacturing defects.

Damage caused by collision, impact, overloading, corrosion, modification, racing, jumping, stunt riding, or misuse is not covered.

Lithium-Ion Battery — 12 Months

Covered against manufacturing defects, including qualifying internal electrical faults, abnormal voltage conditions, or inability to accept a charge when caused by a manufacturing defect.

The following are not covered:

  • Normal capacity reduction

  • Temperature-related reduction in performance

  • Deep discharge

  • Prolonged storage while discharged

  • Improper charging or storage

  • Use of an unapproved charger

  • Water intrusion

  • Physical damage

  • Modification or bypassing of the battery-management system

Battery capacity naturally decreases with age, use, charge cycles, storage conditions, and temperature. Normal capacity reduction is not a manufacturing defect.

Motor / Drive Unit — 12 Months

Covered against manufacturing defects in materials or workmanship.

Damage caused by overload, overheating, impact, water intrusion, improper wiring, unauthorized modification, or operation outside the owner’s manual is not covered.

Controller — 12 Months

Covered against manufacturing defects.

Damage caused by unauthorized tuning, altered parameters, modified wiring, improper connections, water intrusion, incompatible components, or external electrical damage is not covered.

Charger — 12 Months

The original supplied charger is covered against manufacturing defects.

Damage caused by water, impact, improper power supply, modification, misuse, or use with an incompatible battery is not covered.

Display and Wiring Harness — 90 Days

The original display, switches, wiring harness, and factory electrical connectors are covered against manufacturing defects.

Damage caused by impact, water intrusion, cut or pinched wiring, improper connections, modification, or unauthorized accessories is not covered.

Suspension and Hydraulic Brake Assemblies — 90 Days

The original front fork, rear shock absorber, brake master cylinders, brake calipers, and brake hoses are covered against manufacturing defects.

Normal seal wear, adjustment, fluid service, brake-pad wear, brake-rotor wear, crash damage, impact damage, corrosion, and improper installation are not covered.

Paint, Graphics, and Cosmetic Finish — 90 Days

Factory-applied paint, powder coating, graphics, and decals are covered against manufacturing defects present at delivery.

Scratches, chips, fading, abrasion, staining, chemical damage, impact damage, and deterioration occurring after delivery are not covered.

2. Normal Wear and Maintenance Items

Normal wear and maintenance items are not covered for ordinary wear. These include, but are not limited to:

  • Tires and tubes

  • Brake pads and brake rotors

  • Chains and sprockets

  • Grips

  • Bearings

  • Seals

  • Fluids and lubricants

  • Fasteners

  • Other items that normally require adjustment, maintenance, or replacement through use

A wear item may still qualify for coverage when Viscena determines that a manufacturing defect existed at delivery.

3. General Exclusions

This Limited Warranty does not cover damage, malfunction, deterioration, or loss caused by:

  • Improper assembly, installation, adjustment, or repair

  • Failure to follow the owner’s manual

  • Failure to perform required inspections or maintenance

  • Incorrect fastener torque

  • Crashes, collisions, impacts, abuse, neglect, misuse, or overloading

  • Racing, competition, jumping, or stunt riding

  • Commercial or rental use without written approval

  • Water intrusion, immersion, pressure washing, or charging while wet

  • Corrosion, salt, chemicals, extreme temperatures, or improper storage

  • Unauthorized modifications, tuning, or wiring changes

  • Alteration of controller, display, battery, or speed settings

  • Use of unauthorized or incompatible components or accessories

  • Damage incurred during transportation after delivery

  • Cosmetic damage occurring after delivery

  • Products purchased from an unauthorized seller when an authorized original retail purchase cannot be verified

  • Use outside the United States unless separate written regional coverage applies

  • Removal or alteration of serial numbers or identification labels when it prevents reasonable verification of the claim

4. Assembly and Inspection

The vehicle must be assembled and inspected according to the applicable Viscena Owner’s & Assembly Manual before operation.

Professional assembly by a qualified motorcycle, powersports, e-moto, or bicycle technician is strongly recommended.

Damage caused by incorrect assembly is not covered. This includes damage caused by reversed or omitted spacers, improper wheel or brake installation, incorrect fastener torque, loose electrical connections, damaged or misrouted wiring, or failure to complete the required pre-ride inspection.

When a claimed failure may reasonably be assembly-related, Viscena may request photographs, service records, an assembly invoice, a dealer build sheet, or other reasonable evidence.

Lack of professional-assembly documentation does not automatically exclude an otherwise valid claim unrelated to assembly, except where permitted by law.

5. Warranty Claim Procedure

To begin a claim, contact:

Email: customerservice@viscena.com

Provide:

  1. Original proof of purchase

  2. Vehicle model and serial number

  3. Purchase date and authorized seller

  4. Current mileage or operating hours, if available

  5. A detailed description of the problem

  6. Clear photographs and requested video

  7. Relevant display error codes

  8. Assembly or service documentation when reasonably related to the claim

Do not return a vehicle, battery, charger, or component without prior written authorization. Unauthorized returns may be refused.

Viscena or an authorized service provider may require inspection or diagnostic testing before approving a claim.

6. Warranty Remedies

For an approved claim, Viscena may, at its option:

  • Repair the covered component

  • Provide a new or refurbished replacement component

  • Replace the affected product when repair is not commercially reasonable

  • Provide another remedy required by applicable law

Replacement components may differ in color, appearance, revision, or configuration but will provide substantially equivalent functionality.

Unless approved in writing or required by law, this Limited Warranty does not include labor, diagnosis, transportation, removal, installation, or shipping costs.

A repaired or replacement component is covered for the remainder of the original warranty period or any minimum period required by law.

7. Off-Road Use and Legal Compliance

Viscena electric dirt bikes are intended for off-road recreational use on private property or in locations where their operation is legally permitted.

The owner and rider are responsible for determining and complying with all applicable registration, licensing, insurance, equipment, and riding-location requirements.

Damage caused by unlawful, prohibited, or unintended use is not covered when that use caused or contributed to the reported failure.

8. Limitation of Implied Warranties

To the extent permitted by law, implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the applicable duration of this written Limited Warranty.

Some states do not allow limitations on the duration of implied warranties, so this limitation may not apply to you.

9. Limitation of Damages

To the extent permitted by law, Viscena is not responsible for incidental or consequential damages, including loss of use, transportation expenses, loss of time, or loss of income.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

Nothing in this Limited Warranty limits any right or remedy that cannot lawfully be limited.

10. State-Law Rights

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

No dealer, distributor, employee, or other person may modify or expand this Limited Warranty unless the modification is made in writing and signed by an authorized representative of Triple J Import Inc. d/b/a Viscena.