Shipping Policy

Effective Date: June 26, 2026

Thank you for choosing Viscena. This Shipping Policy explains how orders are processed, shipped, and delivered by Triple J Import Inc.

1. Shipping Area

We currently ship only within the continental United States.

We do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. Territories
  • International destinations
  • P.O. Boxes
  • APO/FPO addresses

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and holidays.

Processing times may be extended during periods of unusually high order volume, holidays, inventory verification, severe weather, or other circumstances beyond our control.

3. Shipping Method

Most Viscena electric dirt bikes are shipped via Less-Than-Truckload (LTL) freight carriers.

Depending on your location, we may use carriers such as R+L Carriers, SAIA, or another qualified freight provider.

Once your order ships, you will receive tracking information by email.

4. Estimated Delivery Time

After shipment, most orders arrive within 3–7 business days, depending on destination and carrier scheduling.

Delivery estimates are not guaranteed and may vary due to weather, carrier delays, holidays, or other events outside our control.

Please do not schedule service appointments, riding events, or other time-sensitive activities based solely on estimated delivery dates.

5. Freight Delivery Requirements

An adult (18 years or older) must be present to accept delivery.

An adult signature is required for all electric dirt bike deliveries.

Freight carriers may contact you to schedule a delivery appointment. It is the customer's responsibility to remain available and coordinate delivery with the carrier.

6. Delivery Inspection

Before signing for your shipment, carefully inspect the packaging for visible damage.

If significant shipping damage is observed, note the damage on the delivery receipt whenever possible and take photographs before opening the shipment.

After opening the package, inspect the contents immediately.

Shipping damage must be reported to customerservice@viscena.com within 48 hours of delivery and must include photographs of:

  • The shipping carton
  • Any pallet or packaging
  • The damaged product
  • The shipping label (if requested)

Failure to report shipping damage within 48 hours may result in denial of the freight claim.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided, or if delivery cannot be completed because of customer error, the customer is responsible for any additional shipping, storage, return freight, or re-delivery charges assessed by the freight carrier.

8. Refused Shipments

If a customer refuses delivery for reasons other than verified shipping damage or an error made by Triple J Import Inc., the customer will be responsible for all applicable return freight charges, re-delivery fees, and any other carrier charges incurred.

9. Lost or Delayed Shipments

Once a shipment has been transferred to the freight carrier, delivery times are controlled by the carrier.

While we will gladly assist with tracking and carrier communication, Triple J Import Inc. is not responsible for delays caused by weather, carrier operations, natural disasters, labor disruptions, or other events beyond our reasonable control.

10. Contact Us

For shipping questions or to report shipping damage, please contact:

Triple J Import Inc.
6654 Jimmy Carter Blvd., Suite A
Norcross, GA 30071

Email: customerservice@viscena.com